Training New Leaders in Home Care

July 14, 2021

The health care landscape, including in home health care and hospice care, is continually evolving as health care reform, new Medicare regulations, performance standards, payment structures, new and increased utilization of technology, and other requirements reshape the industry. With an aging demographic in health care leadership positions (similar to what we’re experiencing in the insurance industry), organizations are beginning to see a shortage in talent and the need to recruit, hire, cultivate, and train new leaders. In fact, tomorrow’s leaders must be developed today. 

Health care management and leadership are critical drivers in supporting an organization’s mission and philosophy, which in part include staff satisfaction, engagement, and retention. This takes ongoing training and development as leaders are hired or fostered as they come up through the ranks. 


Key leadership and managerial courses are available from third-party vendors that include:

  • Creating a positive environment
  • Engaging employees
  • Diversity
  • Foundations of communication
  • Conflict management and resolution
  • Delegation
  • Efficiency improvement
  • Hiring and retention
  • Mentoring and development
  • Performance feedback
  • Personal growth
  • Time management and project management

Leadership/management courses are also available to help home health care organizations and their staffs improve patient outcomes, mitigate risk, and reduce costs.

Additionally, the National Association for Home Care & Hospice (NAHC) offers through its affiliate, Home Care University (HCU), a comprehensive certification program for credentialing home care and hospice executives, designated by the initials CHCE (Certified Home Care & Hospice Executive). Certification, according to the NAHC, “represents achievement of a gold standard of knowledge for the operation of a home care or hospice organization. It signifies that the individual has attained a defined level of education, experience, and knowledge.”

Strong leadership helps health care organizations position themselves for the future to meet challenges and changes as they arise, mitigate risk, influence positive patient outcomes, and contribute to continued growth.

Manchester Specialty Programs specializes in providing agents and brokers with integrated business insurance solutions to meet the needs of Home Care, Allied Health and Human/Social Services organizations. For more information about how our products and services can help protect your insureds, please contact us at 855.972.9399.