Managing Risk:
Cyber Liability Insurance

Cyber Liability Coverage
for Home Care, Allied Health and Human/Social Services

Health care is among the top industry targets of cyber attacks. Breaches can cost $400-plus per record, the highest of any industry for the eighth straight year and nearly three times higher than the cross-industry average of $148 per record. This is according to a 2018 study by the Ponemon Institute, an independent research organization on privacy, data protection and information security policy. 

Despite the scope and extent of cyber vulnerability in health care, many organizations still have little or no confidence in their ability to detect all patient data loss or theft. They are also ill prepared to meet the changing cyber threat environment with a comprehensive incident response plan comprised of forensics analysis, mandatory patient notification, identity theft protection, remediation and resolution services and crisis and reputational management. Added to this is the fact that a data breach could be in violation of HIPAA laws and result in fines and penalties if not reported properly, jeopardizing the reputation of the organization itself.

Manchester Specialty Programs offers a comprehensive Cyber solution for the Home Care, Allied Health and Human/Social Services. Our program is designed to respond when a data breach or other cyber incident occurs, providing the safety net and resources that health care organizations need to protect their operation.

Inside Our Cyber Program

Our Cyber program includes specific coverage and limits that can be packaged within our General Liability and Professional Liability policy, or secured as a more robust “standalone” policy. Highlights of our various program offerings include:

  • Security Breach Expense – pays for expenses to notify all parties affected in the event of a breach, overtime salaries paid to staff to handle inquiries, costs to hire a call center and post-event credit monitoring costs
  • Security Breach Liability & Regulatory Proceeding Expense Sublimit – pays for loss and defense expenses for which the insured is responsible such as actual or alleged neglect, breach of duty or omission, unauthorized publication of personal information, virus or malicious code transmission to a third party; also pays for defense costs related to a regulatory proceeding
  • Replacement or Restoration of Electronic Data – covers costs to replace or restore electronic data or programs damaged as a result of a virus, malicious code, denial of service attack, and other e-commerce incidents
  • Programming E&O Liability – pays for loss and defense costs due to claims alleging programming errors or omissions that results in the disclosure of a patient’s personal information
  • Extortion Threats – reimburses expenses incurred due to extortion or ransom payments
  • Business Income & Extra Expenses – pays for loss of income as a result of a cyber event
  • Crisis Public Relations Expense – pays for loss to help minimize reputational damage following a security breach

There are also additional policy enhancements available such as specialized coverage for “rogue” employees or regulatory proceedings expenses. In addition, we provide access to invaluable cyber management and loss prevention assistance through our carriers and third-party consultants that includes services such as computer forensics to vet the source of the breach and assess the damage, mandatory breach notification, remediation and resolution services, and crisis communication expertise.

Partnering with Us:
We’re Dedicated to Insuring the Health Care Industry

Our experience and commitment to the home care industry goes back to 1976 when our President and CEO’s father, Warren L. Thompson, was the first in the insurance marketplace to design specialized insurance coverage for home health care organizations. Our commitment continues as we focus on serving the broader Home Care, Allied Health and Human/Social Services sector as a leading source of “all lines” insurance coverage. Our programs are exclusively offered through our broker partners, and provide unparalleled underwriting experience, excellent service and competitive pricing. For more information about our programs and becoming a broker partner with us, please call us at 855-972-9399.